We currently ship within the United States (all 50 states—we got you, Hawaii and Alaska!) and Canada.
Do you ship internationally?
We are currently only shipping within the United States and Canada, but we hope to ship to more countries soon! Check back in the near future.
How long does it take to arrive?
Typically, our products arrive within 5-10 business days if you live in the US and 10-15 business days if you live in Canada. Click on the tracking number on the order confirmation you received to see the exact journey your order will take from us to you.
Do you offer express and/or overnight shipping?
Yes, we offer expedited shipping for $15. You can make this selection at check out under the Delivery section.
We are unable to expedite Cake Meds orders or shipments to Canada.
Please note that expedited orders will be shipped within one business day and are typically delivered within 2-3 business days of the date of your order. However, this does not apply to orders placed on Holidays, Fridays after 4pm PST, or over the weekend. In these cases, your order will ship the next business day. You will receive tracking information as soon as it ships.
When will my order ship?
Hello Cake orders generally ship within 2 - 3 business days of purchase. We ship Monday through Friday (except holidays). Cake Meds orders generally ship within 3 - 5 business days once your prescription is approved by a doctor.
Where is my order currently?
Check your tracking number. It can be found in your email or SMS—and we know it’s fun to follow the progress. We’re just as excited about you using our products as you are!
Where can I find my tracking number?
The tracking number will be in the email or SMS order confirmation you received. If you can’t find it, reach out to us.
How do I change my shipping or billing address?
If you placed an order and need to update your shipping or billing address, please reach out to us at email@example.com.
How much does shipping cost?
For US orders under $50.00, standard shipping is $4.95. For US orders over $50.00, standard shipping is FREE.
Purchasing a subscription also provides free standard shipping for US orders.
All Canada orders, regardless of order value, are $9.95. Expedited shipping costs $15.00 and is not applicable to Cake Meds or orders shipping to Canada.
What happens if my order contains a preorder item?
If your order includes a preorder item, your entire order will ship once the entire order is ready per the email you receive on checkout
Do you have a guarantee policy?
We believe in our products, and we want you to love them. That’s why we offer the Good Times Guarantee. The GTG means you can try Cake, risk-free. If you don’t like the product, we’re committed to making it right. Just reach out to us within 30 days for a refund, credit or replacement via our Orders & Return form or via email at firstname.lastname@example.org. Please note we are unable to provide cash refunds for items purchased at a retailer. However, we'd be happy to replace it with a different product of equal value. Please note this only applies to Hello Cake products and not Cake Meds prescribed medication.
What is your return and/or exchange policy for Hello Cake products?
Unfortunately, we are not able to accept returns or exchanges for any product that has been opened and/or used. These are products used for sex, after all!
If you would like to apply for a refund or exchange due to the product arriving incorrectly and/or damaged, please notify us within 14 business days via our Orders & Return form or email at email@example.com. Please note we are unable to provide cash refunds for items purchased at a retailer. However, we'd be happy to replace it with a different product of equal value. Please note this applicable to Hello Cake products only and does not apply to Cake Meds.
How does this stuff arrive? Do you offer discreet packaging?
All Cake packaging is plain and logo free on the outside. Don't worry, it's a party on the inside. But that's for your eyes only. Unless you want to share. And by all means…share on!
How will the charge appear on my credit card statement?
For most major financial institutions, the charge appears simply as “HC.”
What forms of payment do you take?
We accept all major credit cards, plus PayPal and Apple Pay. Cake Meds prescriptions only accept credit cards.
My credit card won’t go through -- what should I do ?
We accept all major credit cards and PayPal. Having issues? Double check your info, including your name, credit card number, expiration date, three-digit code, and billing address.
Hello Cake General Product Questions
Where is the expiration date?
The expiration date can be found on the bottom of each bottle if applicable, along with the lot code.
How long are your products good for?
Once you’ve opened it, your Cake product is good for 12 months. That’s a full year of happy, healthy sex!
What if my product is damaged? The bottle is leaking, the pump won’t work, the seal is broken?
We guarantee that Cake products will arrive in good condition. We want you to feel confident about using them on your body, after all! If you find our product has not arrived in good condition or battery is not working correctly, please contact firstname.lastname@example.org we’ll make it right.
How should I store my product?
Store your lubricant upright in a cool, dry environment, out of direct sunlight.
What if nothing comes out of the bottle?
Bottles with pumps: depress the pump several times and the product will start to come out. Ta da!
What happens if I have an allergic reaction or the product irritates me (or my partner’s) skin?
We sincerely hope that doesn’t happen! But if you or your partner experience a reaction to any of our products, you should discontinue use immediately, then clean the affected area with soap and water. If irritation persists, contact your healthcare provider.
Where are your products made?
Our products are made across the world. We're global!
Our other lubricant products not so much. However, we know that things happen, so should a small amount of lube end up in your mouth, don’t flip out—a small amount won’t be harmful if ingested. Just don’t consume it like you would a food or drink.
Where can I buy Cake products?
Currently, our products are available for purchase at the following retailers:
Yes, our bottles, pumps and caps and made of recyclable PET-1 and PP-5 material. Our unit cartons are compostable and our outer shipping boxes are manufactured using post consumer materials and are also compostable.
How do I dispose of the bottle after I’m done?
Please place empty packaging in your recycling bin assuming PET-1 and PP-5 is recyclable in the area you live in.
Can I use a promotional code on a previous order or in combination with another offer?
Promotional discount codes cannot be applied to previously placed orders.
These codes are not combinable. If you enter more than one promotional discount code to your cart, the best offer will adjust your price at checkout.
Promotional discount codes cannot be used for Cake Meds prescriptions.
How do I turn on my device?
First, make sure to charge it for 2 -3 hours. You'll know that the device is charging because the light will be blinking. If it's not blinking at all, try using a different outlet just to double-check. Once it is fully charged the light will go solid. Now hold and press down the power button for 5 seconds for the device to restart. If you're still having trouble, please reach out to us using our Contact Form or email us at email@example.com
Cake ED Meds
What ED treatment is best for me?
With so many ED treatment options available, what is best for you is dependent on your needs. Some medications are meant to last short term while others for as long as 36 hours. It all depends on your needs and lifestyle. A doctor consultation is best in helping you navigate your ED needs. Virtual doctor consultations are available by clicking here.
How do I know if I need ED medication?
If your erectile dysfunction is impacting your self confidence, well being, or relationships, it should be addressed and treated. Since there are so many treatments available for ED today, most men are able to find one that fits into their lifestyle and needs. A doctor consultation is best in helping you navigate your ED needs. Virtual doctor consultations are available by clicking here.
What is the difference between Tadalafil and Sildenafil?
Both Tadalafil and Sildenafil are part of the same class of medication, called PDE-5 inhibitors. The main difference between Tadalfil and Sildenafil is how long they last. Tadalafil can last up to 36 hours whereas Sildenafil usually lasts for around 4 to 6 hours.
Do Cake meds come in discreet shipping?
Yes, all Cake meds come in discreet shipping right to your door.
Can I cancel or adjust my prescription at any time?
Yes, cancel your prescription or adjust it for any reason at any time in the Manage Subscription section of your Cake Meds account.
What is your refund / return policy for Cake Meds?
Since these are prescribed compounded medication (made specifically for you), we cannot accept returns or offer refunds for any unused medication. All sales are final.
How many tabs come in a pack?
6 tabs come in a pack. When you login to your account, you can select your preferred amount of packs and shipment cadence.
Can you take more than one tab at a time?
No, you should only take one tab or half a tab as prescribed by your doctor.
When is the best time to take ED meds?
Take Cake ED meds about 15 - 30 minutes before engaging in any sexual activity. Cake ED meds are sublinguals, which means they dissolve in your mouth and should kick in within 15 - 30 minutes.
Do ED meds make you cum more?
Some men will ejaculate more semen volume when taking ED meds.
I have an account on hellocake.com Why do I need a separate login for my meds?
We take privacy and security very seriously so all of your healthcare information is taken over our secure platform. Since we require information about your health to prescribe ED meds, we have a specialized platform to do so that is different from the one that enables you to buy any Cake toys, lubes, and condoms.
Why tablets instead of chewable or pills?
Cake’s one-of-a-kind formula works in 15-30 minutes vs. an hour due to its unique blend of FDA-approved ingredients in rapid dissolve tablet form. These sublingual tabs dissolve within a few seconds in your mouth which means they hit your bloodstream faster than meds in pill form.
What if I want to talk to a doctor?
You can always message a doctor through our portal once you login to your account by clicking on "Message your doctor."
How do I get a refill?
If you previously purchased a one time order, you'll need to click on "+Add refill" on the main page of your dashboard.
If you had previously purchased a subscription, you can can go to the Manage subscriptions section of your dashboard. Find your subscription and click on the Buy Again button. You'll also be able to change the frequency or add more to your order.
Once you've completed these steps be on the look out for email confirmations.
What are the main symptoms of ED?
Difficulty obtaining or maintaining an erection for satisfying masturbation or intercourse.
Does Cake take insurance?
At this point we do not take insurance or accept payments from HSA or FSA accounts.
Can I pay for expedited shipping for my Cake Meds?
We do not offer expedited shipping at this time for Cake Meds.
Can I use a Hello Cake promo code for Cake Meds?
Unfortunately, promo codes can only be applied to Hello Cake products like lubes and massagers.
Why do Cake meds cost more than generic ED meds?
This unique compound medication blends the active ingredient of Sildenafil (known as 'Viagra' with Tadalafil (known as 'Cialis') to create a custom sublingual medication that goes into effect faster than generic ED meds in pill form. Therefore, because of the added benefits of Cake meds, they cost more than generic ED pills that take 60+ minutes to go into effect.
What do I need to have with me before I have a consultation with a doctor?
You need a government issued ID and credit card on-hand so the doctor knows who they are treating when they review your intake form. We take privacy and security very seriously so all of your information is taken over our secure platform.
Will I need to see a doctor in person to get ED meds prescribed for the first time?
Cake ED Meds require a prescription by a medical professional. You can complete your intake 100% online by clicking here to get started and a physician will review your medical history and help determine if you are eligible for Cake ED Meds. Your fully digital consultation can be done from the comfort of your couch and does not require an in-person appointment. If your doctor requires additional dialogue with you they will be in touch via the chat, audio or video communication.
What is the difference between Cake's regular and extra strength ED meds? How do I know which ones I should get?
Regular strength is for those spontaneous encounters. If you’re trying Cake ED meds for the first time, we recommend starting out with regular strength. Extra strength is for when you know you have a big weekend coming up and need to be ready at any time. If you have used other ED meds before and know you need extra strength, we recommend ordering those.
Can I have ED at any age?
Yes, ED can be caused by a variety of things including decreased blood flow, hormonal abnormalities, medications, and psychological factors. ED can affect guys of all ages from 20–100. Luckily there are plenty of good treatment options for men of all ages.
When should I not take ED meds?
Please consult a physician via our secure portal to discuss your individual case, however, in general:
Do not take if you have untreated high blood pressure
Do not take with recreational drugs
Do not use this medication if you take nitrates (nitroglycerin) for chest pain
Seek immediate medical attention if you experience an erection lasting 4 hours or more
What are the side effects of ED meds?
There are potential side effects with the two main ingredients in Cake ED Meds – Sildenafil (commonly known as Viagra) and Tadalifil (commonly known as Cialis). To learn more about Cake ED Meds view the full drug facts here.
Sildenafil Side Effects
Even though it may be rare, some people may have very bad and sometimes deadly side effects when taking a drug. Tell your doctor or get medical help right away if you have any of the following signs or symptoms that may be related to a very bad side effect: Signs of an allergic reaction, like rash; hives; itching; red, swollen, blistered, or peeling skin with or without fever; wheezing; tightness in the chest or throat; trouble breathing, swallowing, or talking; unusual hoarseness; or swelling of the mouth, face, lips, tongue, or throat.; Chest pain or pressure.; Fast or abnormal heartbeat.; Dizziness or passing out.; Very upset stomach or throwing up.; Weakness on 1 side of the body, trouble speaking or thinking, change in balance, drooping on one side of the face, or blurred eyesight.; Change in eyesight.; Loss of eyesight.; Ringing in the ears, hearing loss, or any other changes in hearing.; Trouble breathing that is new or worse.; Swelling in the arms or legs.; Fever.; Any unexplained bruising or bleeding.; Call your doctor right away if you have a painful erection (hard penis) or an erection that lasts for longer than 4 hours. This may happen even when you are not having sex. If this is not treated right away, it may lead to lasting sex problems and you may not be able to have sex.
Tadalafil Side Effects
Even though it may be rare, some people may have very bad and sometimes deadly side effects when taking a drug. Tell your doctor or get medical help right away if you have any of the following signs or symptoms that may be related to a very bad side effect: Signs of an allergic reaction, like rash; hives; itching; red, swollen, blistered, or peeling skin with or without fever; wheezing; tightness in the chest or throat; trouble breathing, swallowing, or talking; unusual hoarseness; or swelling of the mouth, face, lips, tongue, or throat.; Chest pain or pressure, a fast heartbeat, or an abnormal heartbeat.; Dizziness or passing out.; Very bad headache.; Weakness on 1 side of the body, trouble speaking or thinking, change in balance, drooping on one side of the face, or blurred eyesight.; Change in eyesight.; Loss of eyesight.; Ringing in the ears, hearing loss, or any other changes in hearing.; Call your doctor right away if you have a painful erection (hard penis) or an erection that lasts for longer than 4 hours. This may happen even when you are not having sex. If this is not treated right away, it may lead to lasting sex problems and you may not be able to have sex.