FAQ

We currently ship within the United States (all 50 states—we got you, Hawaii and Alaska!) and Canada. 

We are currently only shipping within the United States and Canada, but we hope to ship to more countries soon! Check back in the near future.

Typically, our products arrive within 5-10 business days if you live in the US and 10-15 business days if you live in Canada. Click on the tracking number on the order confirmation you received to see the exact journey your order will take from us to you. 

Yes, we offer expedited shipping for $15. You can make this selection at check out under the Delivery section. 

We are unable to expedite Cake Meds orders or shipments to Canada. Please note that expedited orders will be shipped within one business day and are typically delivered within 2-3 business days of the date of your order. However, this does not apply to orders placed on Holidays, Fridays after 4pm PST, or over the weekend. In these cases, your order will ship the next business day. You will receive tracking information as soon as it ships.

Orders generally ship within 5 - 7 business days of purchase. We ship Monday through Friday (except holidays).

Check your tracking number. It can be found in your email or SMS—and we know it’s fun to follow the progress. We’re just as excited about you using our products as you are!

The tracking number will be in the email or SMS order confirmation you received. If you can’t find it, reach out to us. 

If you placed an order and need to update your shipping or billing address, please reach out to us at hello@hellocake.com. 

For US orders under $50.00, standard shipping is $4.95.

For US orders over $50.00, standard shipping is free :)

For US expedited orders, shipping is $15.00.

All Canada orders, regardless of order value, are $9.95.

Please reach out to us at hello@hellocake.com.

If your order includes a preorder item, your entire order will ship once the entire order is ready per the email you receive on checkout

Heck yeah! We believe in our products, and we want you to love them. That’s why we offer the Good Times Guarantee. The GTG means you can try Cake, risk-free. If you don’t like the product, we’re committed to making it right. Just reach out to us within 30 days for a refund, credit or replacement via our Orders & Return form or via email at hello@hellocake.com.
Please note we are unable to provide cash refunds for items purchased at a retailer. However, we'd be happy to replace it with a different product of equal value.

Unfortunately, we are not able to accept returns or exchanges for any product that has been opened and/or used. These are products used for sex, after all!

If you would like to apply for a refund or exchange due to the product arriving incorrectly and/or damaged, please notify us within 14 business days via our Orders & Return form or email at hello@hellocake.com. Please note we are unable to provide cash refunds for items purchased at a retailer. However, we'd be happy to replace it with a different product of equal value.

Oh no! Please fill out our Orders & Return form and we will take care of you!

Oh no! Please fill out our Orders & Return form and we will take care of you!

All Cake packaging is plain and logo free on the outside. Don't worry, it's a party on the inside. But that's for your eyes only. Unless you want to share. And by all means…share on! 

For most major financial institutions, the charge appears simply as “HC.”

We accept all major credit cards, plus PayPal and Apple Pay.

We accept all major credit cards and PayPal. Having issues? Double check your info, including your name, credit card number, expiration date, three-digit code, and billing address. 

Please login via hellocake.com/login to cancel, pause or modify your subscription. You can also contact us directly at hello@hellocake.com. 

Please login via hellocake.com/login to modify your bill and/or shipping information. You can also contact us directly at hello@hellocake.com. 

It happens to the best of us! Click the “forgot username” or “forgot password” button on the login page. If you’re still having trouble, reach out to us at hello@hellocake.com.

We’re sorry to see you go, but we get it! Click the ‘unsubscribe’ link in any email you’ve received from us. If that’s still not working, please send an email with ‘UNSUBSCRIBE’ in the subject line to hello@hellocake.com and be sure to include any and all email addresses that we may have on file for you. 

The expiration date can be found on the bottom of each bottle if applicable, along with the lot code.

Once you’ve opened it, your Cake product is good for 12 months. That’s a full year of happy, healthy sex!

We guarantee that Cake products will arrive in good condition. We want you to feel confident about using them on your body, after all! If you find our product has not arrived in good condition or battery is not working correctly, please contact hello@hellocake.com and we’ll make it right.

Store your lubricant upright in a cool, dry environment, out of direct sunlight. 

Bottles with pumps: depress the pump several times and the product will start to come out. Ta da!

We sincerely hope that doesn’t happen! But if you or your partner experience a reaction to any of our products, you should discontinue use immediately, then clean the affected area with soap and water. If irritation persists, contact your healthcare provider. 

Our products are made across the world. We're global!

So-Low Lotion: DI Water (Aqua), Ethylhexyl Palmitate, Cocos Nucifera (Coconut) Oil, Prunus Amygdalus Dulcis (Sweet Almond) Oil, Stearyl Alcohol, Cetyl Alcohol, Dimethicone, Glycerin, Ceteareth-20, Cetearyl Alcohol, Aloe Barbadensis (Aloe) Leaf Juice, Tocopheryl Acetate ( Vitamin E), Ginko Biloboa Leaf Extract, Oenothera Biennis (Evening Primrose) Oil, Persea Gratissima (Avocado) Oil, Carbomer, Aminomethyl Propanol, Tetrasodium EDTA, Phenoxyethanol, Ethylhexylglycerin

Tush Cush: Propylene Glycol, Water (Aqua), Phenoxyethanol, Dimethicone, Cellulose Gum, Cyclopentasiloxane, Sodium Polyacrylate, Trideceth-6, PEG/PPG- 18/18 Dimethicone

Stim for Him: Water (Aqua), Propylene Glycol, Dimethicone, Glycerin, Polysorbate 80, Oleth-10, Sodium Hyaluronate, Mentha Piperita (Peppermint) oil, Kwao Krua Dang (Butea Superba) Extract, Aloe Barbadensis (Aloe Vera) Leaf Extract, Caffeine, Niacin, Menthol, Carbomer, Phenoxyethanol, Ethylhexylglycerin, Aminomethyl Propanol

Toy Wonder: Water (Aqua), Glycerin, Cellulose Gum, Potassium Sorbate, Sodium Benzoate, Citric Acid, Hydroxyethylcellulose, Tetrasodium EDTA

Tingle to Mingle: Water (Aqua), PEG-32, Propanediol, Hydroxyethylcellulose, Zanthoxylum Alatum Fruit Extract, Ginkgo Biloba Leaf Extract, Lepidium meyenii (Maca) Extract, Turnera diffusa (Damiana) Extract, Glycyrrhiza Glabra (Licorice) Root Extract, Dioscurea Villosa (Wild Yam) Root Extract, Mentha Piperita (Peppermint) Oil, Cinnamomum Zeylanicum Oil, Isopulegol, Oleyl Alcohol, Potassium Sorbate, Sodium Benzoate, Citric Acid, Rebaudioside A

Natural Sex Lube: Organic aloe, Barbadensis Leaf Juice, Propanediol, Tremella Fuciformis (Mushroom) Extract, Gluconolactone, Sodium Hyaluronate, Chenopodium Quinoa Seed Extract, Cannabis Sativa Seed Extract, Linum Usitatissimum (Linseed) Seed Extract, Camellia Sinensis Leaf Extract, Avena Sativa (Oat) Kernel Extract, Hydroxyethylcellulose, Xanthan Gum, Sodium Benzoate, Potassium Sorbate, Citric Acid

Silicone Sex Lube: Dimethicone, Cyclopentasiloxane, Dimethiconol, Phenyl Trimethicone

So-Low Lotion: Works with skin and skin-on-skin contact. It is not recommended for use with condoms, or jelly toys.

Tush Cush: safe for use with all toy materials, including latex and polyisoprene condoms. Not compatible with polyurethane condoms.

Toy Wonder: safe for use with all toy materials and condoms.

Silicone Sex Lube: Works with glass, metal, stroker sleeves, condoms, and latex. It is not recommended for blended silicone toys. It may stain some fabrics.

Natural Sex Lube: safe for use with all toy materials. It works with most condom materials, except polyurethane.

Stim for Him: safe for use with all toy materials, including latex.

Tingle to Mingle: safe for use with all toy materials, including latex.

Stroker & Stroker’s Little Buddy: Water-based lubricant, such as Toy Wonder.

Silicone Rings: Water-based lubricant, such as Toy Wonder.

Vibrating Stroker: Water-based lubricant, such as Toy Wonder.

Vibrating Ring: Water-based lubricant, such as Toy Wonder.

Oral Enhancer: Water-based lubricant, such as Toy Wonder.

Cake Pops: Water-based lubricant, such as Toy Wonder.
Little Sucker: Water-based lubricant, such as Toy Wonder.

Bullet Vibe: Water-based lubricant, such as Toy Wonder.

Condoms: Water-based lubricant, such as Toy Wonder. Oil based lubricant is not compatible with latex condoms.

Unfortunately, So-Low Lotion is not compatible with Cyberskins. However, if you're looking for a lube that is compatible with cyberskins, check out Toy Wonder!

We hate to tell you that our lubricant products are not edible. However, we know that things happen, so should a small amount of lube end up in your mouth, don’t flip out—a small amount won’t be harmful if ingested. Just don’t consume it like you would a food or drink. 

Currently, our products are available for purchase at the following retailers:

• HelloCake.com
• Amazon
• CVS
• Go Puff
• Target
• Thrive Market
• Walmart
• Urban Outfitters

Yes, our bottles, pumps and caps and made of recyclable PET-1 and PP-5 material. Our unit cartons are compostable and our outer shipping boxes are manufactured using post consumer materials and are also compostable. 

Please place empty packaging in your recycling bin assuming PET-1 and PP-5 is recyclable in the area you live in. 

Discounts codes cannot be applied to previously placed orders.

Promotional codes are not combinable. If you enter more than one promotional code to your cart, the best offer will adjust your price at checkout.

With so many ED treatment options available, what is best for you is dependent on your needs. Some medications are meant to last short term while others for as long as 36 hours. It all depends on your needs and lifestyle. A doctor consultation is best in helping you navigate your ED needs. Virtual doctor consultations are available by clicking here.

If your erectile dysfunction is impacting your self confidence, well being, or relationships, it should be addressed and treated. Since there are so many treatments available for ED today, most men are able to find one that fits into their lifestyle and needs.  A doctor consultation is best in helping you navigate your ED needs. Virtual doctor consultations are available by clicking here.

Both Tadalafil and Sildenafil are part of the same class of medication, called PDE-5 inhibitors. The main difference between Tadalfil and Sildenafil is how long they last. Tadalafil can last up to 36 hours whereas Sildenafil usually lasts for around 4 to 6 hours. 

Yes, all Cake meds come in discreet shipping right to your door.

Yes, login to your account at any time to cancel your prescription or adjust it for any reason.

6 tabs come in a pack. When you login to your account, you can select your preferred amount of packs and shipment cadence.

No, you should only take one tab at a time as prescribed by your doctor.

Take Cake ED meds about 15 - 30 minutes before engaging in any sexual activity. Cake ED meds are sublinguals, which means they dissolve in your mouth and should kick in within 15 - 30 minutes.

Some men will even ejaculate more semen volume when taking ED meds.

We take privacy and security very seriously so all of your healthcare information is taken over our secure platform. Since we require information about your health to prescribe ED meds, we have a specialized platform to do so that is different from the one that enables you to buy any Cake toys, lubes, and condoms.

Cake’s one-of-a-kind formula works in 15-30 minutes vs. an hour due to its unique blend of FDA-approved ingredients in rapid dissolve tablet form. These sublingual tabs dissolve within a few seconds in your mouth which means they hit your bloodstream faster than meds in pill form.

You can always message a doctor through our portal once you login to your account.

Refills can also be requested by logging into your account.

Difficulty obtaining or maintaining an erection for satisfying masturbation or intercourse.

This unique compound medication blends the active ingredient of Sildenafil (known as 'Viagra' with Tadalafil (known as 'Cialis') to create a custom sublingual medication that goes into effect faster than generic ED meds in pill form. Therefore, because of the added benefits of Cake meds, they cost more than generic ED pills that take 60+ minutes to go into effect.

At this point we do not take insurance.

You need a government issued ID and credit card on-hand so the doctor knows who they are treating when they review your intake form. We take privacy and security very seriously so all of your information is taken over our secure platform.

Cake ED Meds require a prescription by a medical professional. You can complete your intake 100% online by clicking here to get started and a physician will review your medical history and help determine if you are eligible for Cake ED Meds. Your fully digital consultation can be done from the comfort of your couch and does not require an in-person appointment. If your doctor requires additional dialogue with you they will be in touch via the chat, audio or video communication.  

Regular strength is for those spontaneous encounters. If you’re trying Cake ED meds for the first time, we recommend starting out with regular strength. Extra strength is for when you know you have a big weekend coming up and need to be ready at any time. If you have used other ED meds before and know you need extra strength, we recommend ordering those.

Yes, ED can be caused by a variety of things including decreased blood flow, hormonal abnormalities, medications, and psychological factors. ED can affect guys of all ages from 20–100. Luckily there are plenty of good treatment options for men of all ages.

Please consult a physician via our secure portal to discuss your individual case, however, in general: 

Do not take if you have untreated high blood pressure 

Do not take with recreational drugs

Do not use this medication if you take nitrates (nitroglycerin) for chest pain 

Seek immediate medical attention if you experience an erection lasting 4 hours or more

There are potential side effects with the two main ingredients in Cake ED Meds – Sildenafil (commonly known as Viagra) and Tadalifil (commonly known as Cialis). To learn more about Cake ED Meds view the full drug facts here.

Sildenafil Side Effects

Even though it may be rare, some people may have very bad and sometimes deadly side effects when taking a drug. Tell your doctor or get medical help right away if you have any of the following signs or symptoms that may be related to a very bad side effect:  Signs of an allergic reaction, like rash; hives; itching; red, swollen, blistered, or peeling skin with or without fever; wheezing; tightness in the chest or throat; trouble breathing, swallowing, or talking; unusual hoarseness; or swelling of the mouth, face, lips, tongue, or throat.;  Chest pain or pressure.;  Fast or abnormal heartbeat.;  Dizziness or passing out.;  Very upset stomach or throwing up.;  Weakness on 1 side of the body, trouble speaking or thinking, change in balance, drooping on one side of the face, or blurred eyesight.;  Change in eyesight.;  Loss of eyesight.;  Ringing in the ears, hearing loss, or any other changes in hearing.;  Trouble breathing that is new or worse.;  Swelling in the arms or legs.;  Fever.;  Any unexplained bruising or bleeding.;  Call your doctor right away if you have a painful erection (hard penis) or an erection that lasts for longer than 4 hours. This may happen even when you are not having sex. If this is not treated right away, it may lead to lasting sex problems and you may not be able to have sex.

Tadalafil Side Effects

Even though it may be rare, some people may have very bad and sometimes deadly side effects when taking a drug. Tell your doctor or get medical help right away if you have any of the following signs or symptoms that may be related to a very bad side effect:  Signs of an allergic reaction, like rash; hives; itching; red, swollen, blistered, or peeling skin with or without fever; wheezing; tightness in the chest or throat; trouble breathing, swallowing, or talking; unusual hoarseness; or swelling of the mouth, face, lips, tongue, or throat.;  Chest pain or pressure, a fast heartbeat, or an abnormal heartbeat.;  Dizziness or passing out.;  Very bad headache.;  Weakness on 1 side of the body, trouble speaking or thinking, change in balance, drooping on one side of the face, or blurred eyesight.;  Change in eyesight.;  Loss of eyesight.;  Ringing in the ears, hearing loss, or any other changes in hearing.;  Call your doctor right away if you have a painful erection (hard penis) or an erection that lasts for longer than 4 hours. This may happen even when you are not having sex. If this is not treated right away, it may lead to lasting sex problems and you may not be able to have sex.