FAQ
COVID-19 Specific
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Are you still shipping?
Shipping
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Where do you ship?
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Do you ship internationally?
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How long does it take to arrive?
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Do you offer express and/or overnight shipping?
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When will my order ship?
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Where is my order currently?
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Where can I find my tracking number?
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How do I change my shipping or billing address?
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How much does shipping cost?
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I never received my package -- what do I do?
Orders
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What happens if my order contains a preorder item?
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Do you have a guarantee policy?
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What is your return and/or exchange policy?
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Help! My product arrived damaged or harmed!
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My order is wrong!
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How does this stuff arrive? Do you offer discreet packaging?
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How will the charge appear on my credit card statement?
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Can I buy a gift card?
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What forms of payment do you take?
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My credit card won’t go through -- what should I do ?
Subscriptions
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How do I pause and/or cancel my subscription?
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How do I update my contact, billing, or shipping information?
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I forgot my password or username.
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I’m not feeling it. Can you remove me from the email list?
Product-specific
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Where is the expiration date?
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How long are your products good for?
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What if my product is damaged? The bottle is leaking, the pump won’t work, the seal is broken?
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How should I store my product?
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What if nothing comes out of the bottle?
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What happens if I have an allergic reaction or the product irritates me (or my partner’s) skin?
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Where are your products made?
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What are our products made of?
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What are our products compatible with?
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Is So-Low Lotion compatible with Cyberskins?
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Are the lubricant products edible?
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Where can I buy Cake products?
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Are Cake products recyclable?
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How do I dispose of the bottle after I’m done?
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Can I use a promotional code on a previous order or in combination with another offer?