All domestic orders placed by December 9th being shipped via our standard USPS shipping should arrive by the 25th. Due to customs, Canadian shipments may experience unforeseen delays.
All expedited orders placed by December 16th should arrive by the 25th. Expedited shipping costs $15. You can select this option under the “Delivery” field at checkout.
Please note: Expedited orders cannot be shipped to P.O. Boxes or Canada.
‘Tis the season of unforeseen delays due to overwhelmed carriers and inclement weather. We appreciate your patience and we will always do our best to take care of you.
What does Shipment Received, Package Acceptance Pending Mean?
This means that your package has been received by the postal service as part of a large shipment, but it has not been individually scanned at a sorting facility yet.
With larger pickups, oftentimes USPS will use a Scan Form to intake all of the shipments. These scan forms have a single barcode that represents all the packages identified on the form. This allows them to scan all the packages at once using that single code.
Once the scan sheet is received and scanned, then all the packages identified on that sheet go into the “Shipment Received, Package Acceptance Pending” status. They will remain in this status until they are individually scanned at the first sorting facility. Typically, you should see this status change to “Package Acceptance” within 24-48 hours.
However, sometimes the “Package Acceptance” scan never happens, and doesn't get scanned until it arrives at the next sorting facility on its route to the recipient.
If you don't see an update without any changes to the “Shipment Received, Package Acceptance Pending” status in 3 business days please reach out to us at email@example.com.
What does In Transit, Arriving Late mean?
This typically indicates a delay from one distribution center to the next. The package usually gets updated once it reaches the local distribution center and is delivered shortly after.
We ask that you give it 3 business days to update. If it doesn't update after three days, please reach out to us at firstname.lastname@example.org.
Do you sell Gift Cards?
We do not offer gift cards at this time.
This purchase is a gift. Do you provide gift receipts?
We currently do not offer gift receipts. Our shipments do not include an invoice or any receipt. Should your gift recipient have an issue with an item, they would just need to provide us the Cake Order number and we can take care of them. The Cake Order number would be found in your email order confirmation.
Do you offer gift wrapping?
We do not provide gift wrapping, but we do have an awesome lineup of condoms ;).
Where do you ship?
We currently ship within the United States (all 50 states—we got you, Hawaii and Alaska!) and Canada.
Do you ship internationally?
We are currently only shipping within the United States and Canada, but we hope to ship to more countries soon! Check back in the near future.
How long does it take to arrive?
Typically, our products arrive within 5-10 business days if you live in the US and 10-15 business days if you live in Canada. Click on the tracking number on the order confirmation you received to see the exact journey your order will take from us to you.
Do you offer express and/or overnight shipping?
Yes, we offer expedited shipping for $15. You can make this selection at check out under the Delivery section.
We are unable to expedite shipments to Canada and domestic PO Boxes. Please note that expedited orders will be shipped within one business day and are typically delivered within 2-3 business days of the date of your order. However, this does not apply to orders placed on Holidays, Fridays after 4pm PST, or over the weekend. In these cases, your order will ship the next business day. You will receive tracking information as soon as it ships.
When will my order ship?
Orders generally ship within 2-3 business days of purchase. We ship Monday through Friday (except holidays).
Where is my order currently?
Check your tracking number. It can be found in your email or SMS—and we know it’s fun to follow the progress. We’re just as excited about you using our products as you are!
Where can I find my tracking number?
The tracking number will be in the email or SMS order confirmation you received. If you can’t find it, reach out to us.
How do I change my shipping or billing address?
If you placed an order and need to update your shipping or billing address, please reach out to us at email@example.com.
How much does shipping cost?
For US orders under $35.00, standard shipping is $4.95.
For US orders over $35.00, standard shipping is free :)
For US expedited orders, shipping is $15.00.
All Canada orders, regardless of order value, are $9.95.
What happens if my order contains a preorder item?
If your order includes a preorder item, your entire order will ship once the entire order is ready per the email you receive on checkout
Do you have a guarantee policy?
Heck yeah! We believe in our products, and we want you to love them. That’s why we offer the Good Times Guarantee. The GTG means you can try Cake, risk-free. If you don’t like the product, we’re committed to making it right. Just reach out to us within 30 days for a refund, credit or replacement at firstname.lastname@example.org.
What is your return and/or exchange policy?
Unfortunately, we are not able to accept returns or exchanges for any product that has been opened and/or used. These are products used for sex, after all!
If you would like to apply for a refund or exchange due to the product arriving incorrectly and/or damaged, please notify us within 14 business days via email@example.com. If possible, include a photo.
How does this stuff arrive? Do you offer discreet packaging?
All Cake packaging is plain and logo free on the outside. Don't worry, it's a party on the inside. But that's for your eyes only. Unless you want to share. And by all means…share on!
How will the charge appear on my credit card statement?
For most major financial institutions, the charge appears simply as “HC.”
What forms of payment do you take?
We accept all major credit cards, plus PayPal and Apple Pay.
My credit card won’t go through -- what should I do ?
We accept all major credit cards and PayPal. Having issues? Double check your info, including your name, credit card number, expiration date, three-digit code, and billing address.
How do I pause and/or cancel my subscription?
Please login via hellocake.com/login to cancel, pause or modify your subscription. You can also contact us directly at firstname.lastname@example.org.
How do I update my contact, billing, or shipping information?
Please login via hellocake.com/login to modify your bill and/or shipping information. You can also contact us directly at email@example.com.
I forgot my password or username.
It happens to the best of us! Click the “forgot username” or “forgot password” button on the login page. If you’re still having trouble, reach out to us at firstname.lastname@example.org.
I’m not feeling it. Can you remove me from the email list?
We’re sorry to see you go, but we get it! Click the ‘unsubscribe’ link in any email you’ve received from us. If that’s still not working, please send an email with ‘UNSUBSCRIBE’ in the subject line to email@example.com and be sure to include any and all email addresses that we may have on file for you.
Where is the expiration date?
The expiration date can be found on the bottom of each bottle if applicable, along with the lot code.
How long are your products good for?
Once you’ve opened it, your Cake product is good for 12 months. That’s a full year of happy, healthy sex!
What if my product is damaged? The bottle is leaking, the pump won’t work, the seal is broken?
We guarantee that Cake products will arrive in good condition. We want you to feel confident about using them on your body, after all! If you find our product has not arrived in good condition or battery is not working correctly, please contact firstname.lastname@example.org we’ll make it right.
How should I store my product?
Store your lubricant upright in a cool, dry environment, out of direct sunlight.
What if nothing comes out of the bottle?
Bottles with pumps: depress the pump several times and the product will start to come out. Ta da!
What happens if I have an allergic reaction or the product irritates me (or my partner’s) skin?
We sincerely hope that doesn’t happen! But if you or your partner experience a reaction to any of our products, you should discontinue use immediately, then clean the affected area with soap and water. If irritation persists, contact your healthcare provider.
Where are your products made?
Our products are made across the world. We're global!
Silicone Sex Lube: Dimethicone, Cyclopentasiloxane, Dimethiconol, Phenyl Trimethicone
What are our products compatible with?
So-Low Lotion: Works with skin and skin-on-skin contact. It is not recommended for use with condoms, or jelly toys.
Tush Cush: safe for use with all toy materials, including latex and polyisoprene condoms. Not compatible with polyurethane condoms.
Toy Wonder: safe for use with all toy materials and condoms.
Silicone Sex Lube: Works with glass, metal, stroker sleeves, condoms, and latex. It is not recommended for blended silicone toys. It may stain some fabrics.
Natural Sex Lube: safe for use with all toy materials. It works with most condom materials, except polyisoprene.
Stim for Him: safe for use with all toy materials, including latex.
Tingle to Mingle: safe for use with all toy materials, including latex.
Stroker & Stroker’s Little Buddy: Water-based lubricant, such as Toy Wonder, recommended
Silicone Rings: Water-based lubricant, such as Toy Wonder, recommended.
Vibrating Stroker: Water-based lubricant, such as Toy Wonder, recommended.
Vibrating Ring: Water-based lubricant, such as Toy Wonder, recommended.
Oral Enhancer: Water-based lubricant, such as Toy Wonder, recommended.
Cake Pops: Water-based lubricant, such as Toy Wonder, recommended. Little Sucker: Water-based lubricant, such as Toy Wonder, recommended.
Bullet Vibe: Water-based lubricant, such as Toy Wonder, recommended.
Condoms: Water-based lubricant, such as Toy Wonder, recommended. Oil based lubricant is not compatible with latex condoms
Is So-Low Lotion compatible with Cyberskins?
Unfortunately, So-Low Lotion is not compatible with Cyberskins. However, if you're looking for a lube that is compatible with cyberskins, check out Toy Wonder!
Are the lubricant products edible?
We hate to tell you that our lubricant products are not edible. However, we know that things happen, so should a small amount of lube end up in your mouth, don’t flip out—a small amount won’t be harmful if ingested. Just don’t consume it like you would a food or drink.
Where can I buy Cake products?
Currently, our products are available for purchase at the following retailers:
Yes, our bottles, pumps and caps and made of recyclable PET-1 and PP-5 material. Our unit cartons are compostable and our outer shipping boxes are manufactured using post consumer materials and are also compostable.
How do I dispose of the bottle after I’m done?
Please place empty packaging in your recycling bin assuming PET-1 and PP-5 is recyclable in the area you live in.
Can I use a promotional code on a previous order or in combination with another offer?
Discounts codes cannot be applied to previously placed orders.
Promotional codes are not combinable. If you enter more than one promotional code to your cart, the best offer will adjust your price at checkout.
Cake ED Meds
What ED treatment is best for me?
With so many ED treatment options available, what is best for you is dependent on your needs. Some medications are meant to last short term while others for as long as 36 hours. It all depends on your needs and lifestyle.
How do I know if I need ED medication?
If your erectyle dysfunction is impacting your self confidence, well being, or relationships, it should be addressed and treated. Since there are so many treatments available for ED today, most men are able to find on that fits into their lifestyle and needs.
What is the difference between Tadalafil and Sildenafil?
Both Tadalafil and Sildenafil are part of the same class of medication, called PDE-5 inhibitors. The main difference between Tadalfil and Sildenafil is how long they last. Tadalafil can last up to 36 hours whereas Sildenafil usually lasts for around 4 to 6 hours.
Do Cake meds come in discreet shipping?
Yes, all Cake meds come in discreet shipping right to your door.
Can I cancel or adjust my prescription at any time?
Yes, login to your account at any time to cancel your prescription or adjust it for any reason.
How many tabs come in a pack?
6 tabs come in a pack. When you login to your account, you can select your preferred amount of packs and shipment cadence.
Can you take more than one tab at a time?
No, you should only take one tab at a time as prescribed by your doctor.
When is the best time to take ED meds?
Take Cake ED meds about 15 minutes before engaging in any sexual activity. Cake ED meds are sublinguals, which means they dissolve in your mouth and should kick in within 15-20 minutes.
Do ED meds make you cum more?
ED meds give you a stronger erection so ejcaulation and orgasming is easier. Some men will even ejaculate more semen volume when taking ED meds.
I have an account on hellocake.com Why do I need a separate login for my meds?
We take privacy and security very seriously so all of your healthcare information is taken over our secure platform. Since we require information about your health to prescribe ED meds, we have a specialized platform to do so that is different from the one that enables you to buy any Cake toys, lubes, and condoms.
Why tablets instead of chewable or pills?
Cake’s one-of-a-kind formula works in 15.5 mins vs. an hour due to its unique blend of FDA-approved ingredients in rapid dissolve tablet form. These sublingual tabs dissolve within a few seconds in your mouth which means they hit your bloodstream faster than meds in pill form.
What if I want to talk to a doctor?
You can always message a doctor through our portal once you login to your account.
How do I get a refill?
Refills can also be requested by logging into your account.
What are the main symptoms of ED?
Difficulty obtaining or maintaining an erection for satisfying masturbation or intercourse.
Why do Cake meds cost more than generic ED meds?
We have blended the best ingredients found in Viagra and Cialis to create a custom medication that goes into effect faster than generic ED meds in pill form. Therefore, because of the added benefits of Cake meds, they cost more than generic ED pills that take 60+ minutes to go into effect.
Does Cake take insurance?
At this point we do not take insurance.
What do I need to have with me before I have a consultation with a doctor?
You need a government issued ID and credit card on-hand so the doctor knows who they are treating when they review your intake form. We take privacy and security very seriously so all of your information is taken over our secure platform.
Will I need to see a doctor in person to get ED meds prescribed for the first time?
No, you never need to see a doctor in person to get Cake ED meds prescribed. In fact, you don’t need to talk to one virtually either. All you do is fill out a form and a doctor will review it separately and get back to you once you’ve been approved or not.
What is the difference between Cake's regular and extra strength ED meds? How do I know which ones I should get?
Regular strength is for those spontaneous encounters. If you’re trying Cake ED meds for the first time, we recommend starting out with regular strength. Extra strength is for when you know you have a big weekend coming up and need to be ready at any time. If you have used other ED meds before and know you need extra strength, we recommend ordering those.
Can I have ED at any age?
Yes, ED can be caused by a variety of things including decreased blood flow, hormonal abnormalities, medications, and psychological factors. ED can affect guys of all ages from 20–100. Luckily there are plenty of good treatment options for men of all ages.