Yes, we are currently shipping. We know you need your lubes!
Where do you ship?
We currently ship within the United States (all 50 states—we got you, Hawaii and Alaska!) and Canada.
Do you ship internationally?
We are currently only shipping within the United States and Canada, but we hope to ship to more countries soon! Check back in the near future.
How long does it take to arrive?
Typically, our products arrive within 5-10 business days if you live in the US and 10-15 business days if you live in Canada. Click on the tracking number on the order confirmation you received to see the exact journey your order will take from us to you.
Do you offer express and/or overnight shipping?
Yes, we offer expedited shipping for $15. Orders will be shipped 2-3 business days, not including holidays. Only available within the US.
When will my order ship?
Orders generally ship within 2-3 business days of purchase. We ship Monday through Friday (except holidays).
Where is my order currently?
Check your tracking number. It can be found in your email or SMS—and we know it’s fun to follow the progress. We’re just as excited about you using our products as you are!
Where can I find my tracking number?
The tracking number will be in the email or SMS order confirmation you received. If you can’t find it, reach out to us.
How do I change my shipping or billing address?
If you placed an order and need to update your shipping or billing address, please reach out to us at firstname.lastname@example.org.
How much does shipping cost?
For US orders under $35.00, standard shipping is $4.95.
For US orders over $35.00, standard shipping is free :)
For US expedited orders, shipping is $15.00.
All Canada orders, regardless of order value, are $9.95.
What happens if my order contains a preorder item?
If your order includes a preorder item, your entire order will ship once the entire order is ready per the email you receive on checkout
Do you have a guarantee policy?
Heck yeah! We believe in our products, and we want you to love them. That’s why we offer the Good Times Guarantee. The GTG means you can try Cake, risk-free. If you don’t like the product, we’re committed to making it right. Just reach out to us within 30 days for a refund, credit or replacement at email@example.com.
What is your return and/or exchange policy?
Unfortunately, we are not able to accept returns or exchanges for any product that has been opened and/or used. These are products used for sex, after all!
If you would like to apply for a refund or exchange due to the product arriving incorrectly and/or damaged, please notify us within 14 business days via firstname.lastname@example.org. If possible, include a photo.
How does this stuff arrive? Do you offer discreet packaging?
Our packages arrive in a standard brown box or bubble mailer, free from branding on the outside. The shipping label will say from “HC,” but that is the only identifying mark on the exterior of the packaging. Don’t worry—no one will know what’s inside (unless you decide to share!)
How will the charge appear on my credit card statement?
For most major financial institutions, the charge appears simply as “HC.”
We accept all major credit cards, plus PayPal and Apple Pay.
My credit card won’t go through -- what should I do ?
We accept all major credit cards and PayPal. Having issues? Double check your info, including your name, credit card number, expiration date, three-digit code, and billing address.
How do I pause and/or cancel my subscription?
Please login via hellocake.com/login to cancel, pause or modify your subscription. You can also contact us directly at email@example.com.
How do I update my contact, billing, or shipping information?
Please login via hellocake.com/login to modify your bill and/or shipping information. You can also contact us directly at firstname.lastname@example.org.
I forgot my password or username.
It happens to the best of us! Click the “forgot username” or “forgot password” button on the login page. If you’re still having trouble, reach out to us at email@example.com.
I’m not feeling it. Can you remove me from the email list?
We’re sorry to see you go, but we get it! Click the ‘unsubscribe’ link in any email you’ve received from us. If that’s still not working, please send an email with ‘UNSUBSCRIBE’ in the subject line to firstname.lastname@example.org and be sure to include any and all email addresses that we may have on file for you.
Where is the expiration date?
The expiration date can be found on the bottom of each bottle if applicable, along with the lot code.
How long are your products good for?
Once you’ve opened it, your Cake product is good for 12 months. That’s a full year of happy, healthy sex!
What if my product is damaged? The bottle is leaking, the pump won’t work, the seal is broken?
We guarantee that Cake products will arrive in good condition. We want you to feel confident about using them on your body, after all! If you find our product has not arrived in good condition or battery is not working correctly, please contact email@example.com we’ll make it right.
How should I store my product?
Store your lubricant upright in a cool, dry environment, out of direct sunlight.
What if nothing comes out of the bottle?
Bottles with pumps: depress the pump several times and the product will start to come out. Ta da!
What happens if I have an allergic reaction or the product irritates me (or my partner’s) skin?
We sincerely hope that doesn’t happen! But if you or your partner experience a reaction to any of our products, you should discontinue use immediately, then clean the affected area with soap and water. If irritation persists, contact your healthcare provider.
Where are your products made?
Our products are made across the world. We're global!
Silicone Sex Lube: Dimethicone, Cyclopentasiloxane, Dimethiconol, Phenyl Trimethicone
What are our products compatible with?
So-Low Lotion: Works with skin and skin-on-skin contact. It is not recommended for use with condoms, or jelly toys.
Tush Cush: safe for use with all toy materials, including latex and polyisoprene condoms. Not compatible with polyurethane condoms.
Toy Wonder: safe for use with all toy materials and condoms.
Silicone Sex Lube: Works with glass, metal, stroker sleeves, condoms, and latex. It is not recommended for blended silicone toys. It may stain some fabrics.
Natural Sex Lube: safe for use with all toy materials. It works with most condom materials, except polyisoprene.
Stim for Him: safe for use with all toy materials, including latex.
Tingle to Mingle: safe for use with all toy materials, including latex.
Stroker & Stroker’s Little Buddy: Water-based lubricant, such as Toy Wonder, recommended
Silicone Rings: Water-based lubricant, such as Toy Wonder, recommended.
Vibrating Stroker: Water-based lubricant, such as Toy Wonder, recommended.
Vibrating Ring: Water-based lubricant, such as Toy Wonder, recommended.
Oral Enhancer: Water-based lubricant, such as Toy Wonder, recommended.
Cake Pops: Water-based lubricant, such as Toy Wonder, recommended. Little Sucker: Water-based lubricant, such as Toy Wonder, recommended.
Bullet Vibe: Water-based lubricant, such as Toy Wonder, recommended.
Condoms: Water-based lubricant, such as Toy Wonder, recommended. Oil based lubricant is not compatible with latex condoms
Is So-Low Lotion compatible with Cyberskins?
Unfortunately, So-Low Lotion is not compatible with Cyberskins. However, if you're looking for a lube that is compatible with cyberskins, check out Toy Wonder!
Are the lubricant products edible?
We hate to tell you that our lubricant products are not edible. However, we know that things happen, so should a small amount of lube end up in your mouth, don’t flip out—a small amount won’t be harmful if ingested. Just don’t consume it like you would a food or drink.
Where can I buy Cake products?
Currently, our products are available for purchase at the following retailers:
Yes, our bottles, pumps and caps and made of recyclable PET-1 and PP-5 material. Our unit cartons are compostable and our outer shipping boxes are manufactured using post consumer materials and are also compostable.
How do I dispose of the bottle after I’m done?
Please place empty packaging in your recycling bin assuming PET-1 and PP-5 is recyclable in the area you live in.
Can I use a promotional code on a previous order or in combination with another offer?
Discounts codes cannot be applied to previously placed orders.
Promotional codes are not combinable. If you enter more than one promotional code to your cart, the best offer will adjust your price at checkout.