We currently only ship within the United States (all 50 states—we got you, Hawaii and Alaska!) and Canada. 

We hope to ship to more countries soon! Check back in the near future.

Hello Cake orders generally ship within 2 - 3 business days of purchase. We ship Monday through Friday (except holidays).

Typically, our products arrive within 5-10 business days if you live in the US and 10-15 business days if you live in Canada. Click on the tracking number on the order confirmation you received to see the exact journey your order will take from us to you. 

Yes, we offer expedited shipping for $15. You can make this selection at check out under the Delivery section. 

We are unable to expedite shipments to Canada or Cake Meds orders. 

Please note that expedited orders will be shipped within one business day and are typically delivered within 2-3 business days of the date of your order. However, this does not apply to orders placed on Holidays, Fridays after 4pm PST, or over the weekend. In these cases, your order will ship the next business day. You will receive tracking information as soon as it ships.

The tracking number will be in the email or SMS order confirmation you received. 
You can also find it under your Order History in your Account.  
If you can’t find it, reach out to us and we'll be happy to help.

If you placed an order and need to update your shipping or billing address, please reach out to us at hello@hellocake.com. 

For US orders under $50.00, standard shipping is $4.95. For US orders over $50.00, standard shipping is FREE. Purchasing a subscription also provides free standard shipping for US orders.

All Canada orders, regardless of order value, are $9.95.

Expedited shipping costs $15.00 and is not applicable to Cake Meds or orders shipping to Canada.

We do not assess any customs or duty charges for international shipments. Customers are responsible for any applicable customs, import duties, and taxes.

We declare values on all of our international shipments on the full price of the order before any applied discounts. 

Please reach out to us at hello@hellocake.com.

If your order includes a preorder item, your entire order will ship once the entire order is ready per the email you receive on checkout

We believe in our products, and we want you to love them. That’s why we offer the Good Times Guarantee. The GTG means you can try Cake, risk-free. If you don’t like the product, we’re committed to making it right. Just reach out to us within 30 days for a refund, credit or replacement via our Replacement or Return Request form or via email at hello@hellocake.com.
We are unable to provide cash refunds for items purchased at a retailer. However, we'd be happy to replace it with a different product of equal value with a proof of a purchase.
Please note this only applies to Hello Cake products and not Cake Meds prescribed medication.

Unfortunately, we are not able to accept returns or exchanges for any product that has been opened and/or used. These are products used for sex, after all!

If you would like to apply for a refund or exchange due to the product arriving incorrectly and/or damaged, please notify us within 14 business days via our Replacement or Return Request form or email at hello@hellocake.com. Please note we are unable to provide cash refunds for items purchased at a retailer. However, we'd be happy to replace it with a different product of equal value with a proof of purchase.
Please note this applicable to Hello Cake products only and does not apply to Cake Meds.

Oh no! Please fill out our Replacement or Return Request form and we will take care of you!

Oh no! Please fill out our Replacement or Return Request form and we will take care of you!

All Cake packaging is plain and logo free on the outside. Don't worry, it's a party on the inside. But that's for your eyes only. Unless you want to share. And by all means…share on! 

For most major financial institutions, the charge appears simply as “HC.”

We accept all major credit cards, plus PayPal and Apple Pay.  Cake Meds prescriptions only accept credit cards and does accept insurance.

We accept all major credit cards and PayPal. Having issues? Double check your info, including your name, credit card number, expiration date, three-digit code, and billing address. 

The expiration date can be found on the bottom of each bottle if applicable, along with the lot code.

Once you’ve opened it, your Cake product is good for 12 months. That’s a full year of happy, healthy sex!

We guarantee that Cake products will arrive in good condition. 

If you find our product has not arrived in good condition or battery is not working correctly, please contact hello@hellocake.com. 

We’ll get you taken care of!

Store your lubricant upright in a cool, dry environment, out of direct sunlight. 

Bottles with pumps: depress the pump several times and the product will start to come out. Ta da!

We sincerely hope that doesn’t happen! But if you or your partner experience a reaction to any of our products, you should discontinue use immediately, then clean the affected area with soap and water. If irritation persists, contact your healthcare provider. 

Our products are made across the world. We're global!

Each product has it's own FAQ section that includes helpful information including ingredients and materials.  When you're on a product's page just scroll down a bit and you'll see their FAQ section. Scroll down even farther to read customer reviews on that product.

Each product has it's own FAQ section that includes helpful information including what it is compatible with.  When you're on a product's page just scroll down a bit and you'll see their FAQ section. Scroll even farther down to read customer reviews on that product.

Unfortunately, So-Low Lotion is not compatible with Cyberskins. However, if you're looking for a lube that is compatible with cyberskins, check out Toy Wonder!

Yes!  Our Flavored Lubes are edible and delicious!

Our other lubricant products not so much. However, we know that things happen, so should a small amount of lube end up in your mouth, don’t flip out—a small amount won’t be harmful if ingested. Just don’t consume it like you would a food or drink. 

Currently, our products are available for purchase at the following retailers:

• HelloCake.com
• Amazon
• CVS
• DashMart
• Go Puff
• Meijer
• Target
• Thrive Market
• Walgreens
• Walmart
• Urban Outfitters

Yes! Our bottles, pumps and caps are made of recyclable PET-1 and PP-5 material. Our unit cartons are compostable and our outer shipping boxes are manufactured using post consumer materials and are also compostable.  

Our battery devices should not be treated as household waste, but rather be brought to the appropriate collection point for recycling of electrical and electronic equipment.  

Our bottles, pumps and caps are made of recyclable PET-1 and PP-5 material. Our unit cartons are compostable and our outer shipping boxes are manufactured using post consumer materials and are also compostable. 

Promotional discount codes cannot be applied to previously placed orders.

These codes are not combinable. If you enter more than one promotional discount code to your cart, the best offer will adjust your price at checkout.

Hello Cake discount codes cannot be used for Cake Meds prescriptions.

First, make sure to charge it for 2 -3 hours. Some devices might require additional charging time. You'll know that the device is charging because the light will be blinking. Once it is fully charged the light will go solid. Now hold and press down the power button for 5 - 10 seconds for the device to restart.  If you're still having trouble, please reach out to us using our Contact Form or email us at hello@hellocake.com
 

Both Tadalafil and Sildenafil are part of the same class of medication, called PDE-5 inhibitors. The main difference between Tadalfil and Sildenafil is how long they last. Tadalafil can last up to 36 hours whereas Sildenafil usually lasts for around 4 to 6 hours. 

With so many ED treatment options available, what is best for you is dependent on your needs. Some medications are meant to last short term while others for as long as 36 hours. It all depends on your needs and lifestyle. A doctor consultation is best in helping you navigate your ED needs. Virtual doctor consultations are available by clicking here.

If your erectile dysfunction is impacting your self confidence, well being, or relationships, it should be addressed and treated. Since there are so many treatments available for ED today, most men are able to find one that fits into their lifestyle and needs. A doctor consultation is best in helping you navigate your ED needs. Virtual doctor consultations are available by clicking here.

We currently only ship within the continental United States. Due to certain restrictions, there are some states that we are unable to ship to. They are:

• Guam
• Puerto Rico
• South Carolina

We hope to ship to these areas soon!

If you are approved for a prescription, it typically takes 2-3 business days for the pharmacy to fulfill your prescription and ship it.  Once shipped, it generally takes 2 - 5 business days to arrive. Orders shipped to Alaska and Hawaii might take an additional day or two to be delivered.

To help avoid any delays -  keep an eye on your inbox as you will be notified via email if a doctor needs more information from you to approve your prescription.

You will receive an email with tracking and carrier (FedEx, UPS, USPS) information once your order ships. You can also find the status of your order in your Cake Meds dashboard.

All of these prescriptions are custom made and made to order and are not a sitting prescription. 

We do not offer expedited shipping at this time.

Yes, all Cake Meds come in discreet shipping right to your door.

Yes, cancel your prescription or adjust it for any reason at any time in the Manage Subscription section of your Cake Meds account.

Since these are prescribed compounded medication (made specifically for you), we cannot accept returns or offer refunds for any unused medication. All sales are final.

6 tabs come in a pack. You'll be able to select your preferred amount of packs and shipment cadence during the onboarding process.

No, you should only take one tab or half a tab as prescribed by your doctor.

Take Cake ED meds about 15 - 30 minutes before engaging in any sexual activity. Cake ED meds are sublinguals, which means they dissolve in your mouth and should kick in within 15 - 30 minutes.

Some men will ejaculate more semen volume when taking ED meds.

We take privacy and security very seriously so all of your healthcare information is taken over our secure platform. Since we require information about your health to prescribe ED meds, we have a specialized platform to do so that is different from the one that enables you to buy any Cake toys, lubes, and condoms.

Cake’s one-of-a-kind formula works in 15-30 minutes vs. an hour due to its unique blend of FDA-approved ingredients in rapid dissolve tablet form. These sublingual tabs dissolve within a few seconds in your mouth which means they hit your bloodstream faster than meds in pill form.

You can always message a doctor through our portal once you login to your account by clicking on "Message your doctor."

If you previously purchased a one time order, you'll need to  click on "+Add refill" on the main page of your dashboard.

If you had previously purchased a subscription, you can can go to the Manage subscriptions section of your dashboard. Find your subscription and click on the Buy Again button.  You'll also be able to change the frequency or add more to your order.

Once you've completed these steps be on the look out for email confirmations.

Difficulty obtaining or maintaining an erection for satisfying masturbation or intercourse.

At this point we do not take insurance or accept payments from HSA or FSA accounts.

We do not offer expedited shipping at this time for Cake Meds. 

Hello Cake specific promo codes can only be applied to Hello Cake products.  Cake Meds has their own promo codes that can be utilized.

This unique compound medication blends the active ingredient of Sildenafil (known as 'Viagra' with Tadalafil (known as 'Cialis') to create a custom sublingual medication that goes into effect faster than generic ED meds in pill form. Therefore, because of the added benefits of Cake meds, they cost more than generic ED pills that take 60+ minutes to go into effect.

Cake Meds purchases are processed differently than our Hello Cake products. We currently only accept all major credit cards. We do accept PayPal and we are currently unable to accept payments from HSA and FSA accounts. 

You need a government issued ID and credit card on-hand so the doctor knows who they are treating when they review your intake form. We take privacy and security very seriously so all of your information is taken over our secure platform.

Cake ED Meds require a prescription by a medical professional. You can complete your intake 100% online by clicking here to get started and a physician will review your medical history and help determine if you are eligible for Cake ED Meds. Your fully digital consultation can be done from the comfort of your couch and does not require an in-person appointment. If your doctor requires additional dialogue with you they will be in touch via the chat, audio or video communication.  

Regular strength is for those spontaneous encounters. If you’re trying Cake ED meds for the first time, we recommend starting out with regular strength. Extra strength is for when you know you have a big weekend coming up and need to be ready at any time. If you have used other ED meds before and know you need extra strength, we recommend ordering those. 

Either way, the doctor reviewing your case will determine which dose is appropriate.

The two primary ingredients in our Cake ED Meds are Sildenafil & Tadalafil. Both of these ingredients are FDA approved for treating ED. Our tablets are made by compounding these two ingredients into tablet form.

Neither the tablets themselves, nor the doses Cake Meds offers, are FDA approved, but are prescribed by licensed medical providers and legally compounded by a registered compounding pharmacy.

Yes, ED can be caused by a variety of things including decreased blood flow, hormonal abnormalities, medications, and psychological factors. ED can affect guys of all ages from 20–100. Luckily there are plenty of good treatment options for men of all ages.

Please consult a physician via our secure portal to discuss your individual case, however, in general: 

Do not take if you have untreated high blood pressure 

Do not take with recreational drugs

Do not use this medication if you take nitrates (nitroglycerin) for chest pain 

Seek immediate medical attention if you experience an erection lasting 4 hours or more

There are potential side effects with the two main ingredients in Cake ED Meds – Sildenafil (commonly known as Viagra) and Tadalifil (commonly known as Cialis). To learn more about Cake ED Meds view the full drug facts here.

Sildenafil Side Effects

Even though it may be rare, some people may have very bad and sometimes deadly side effects when taking a drug. Tell your doctor or get medical help right away if you have any of the following signs or symptoms that may be related to a very bad side effect:  Signs of an allergic reaction, like rash; hives; itching; red, swollen, blistered, or peeling skin with or without fever; wheezing; tightness in the chest or throat; trouble breathing, swallowing, or talking; unusual hoarseness; or swelling of the mouth, face, lips, tongue, or throat.;  Chest pain or pressure.;  Fast or abnormal heartbeat.;  Dizziness or passing out.;  Very upset stomach or throwing up.;  Weakness on 1 side of the body, trouble speaking or thinking, change in balance, drooping on one side of the face, or blurred eyesight.;  Change in eyesight.;  Loss of eyesight.;  Ringing in the ears, hearing loss, or any other changes in hearing.;  Trouble breathing that is new or worse.;  Swelling in the arms or legs.;  Fever.;  Any unexplained bruising or bleeding.;  Call your doctor right away if you have a painful erection (hard penis) or an erection that lasts for longer than 4 hours. This may happen even when you are not having sex. If this is not treated right away, it may lead to lasting sex problems and you may not be able to have sex.

Tadalafil Side Effects

Even though it may be rare, some people may have very bad and sometimes deadly side effects when taking a drug. Tell your doctor or get medical help right away if you have any of the following signs or symptoms that may be related to a very bad side effect:  Signs of an allergic reaction, like rash; hives; itching; red, swollen, blistered, or peeling skin with or without fever; wheezing; tightness in the chest or throat; trouble breathing, swallowing, or talking; unusual hoarseness; or swelling of the mouth, face, lips, tongue, or throat.;  Chest pain or pressure, a fast heartbeat, or an abnormal heartbeat.;  Dizziness or passing out.;  Very bad headache.;  Weakness on 1 side of the body, trouble speaking or thinking, change in balance, drooping on one side of the face, or blurred eyesight.;  Change in eyesight.;  Loss of eyesight.;  Ringing in the ears, hearing loss, or any other changes in hearing.;  Call your doctor right away if you have a painful erection (hard penis) or an erection that lasts for longer than 4 hours. This may happen even when you are not having sex. If this is not treated right away, it may lead to lasting sex problems and you may not be able to have sex.