Yes, we are currently shipping. We know you need your lubes!

We currently ship within the United States (all 50 states—we got you, Hawaii and Alaska!) and Canada. 

We are currently only shipping within the United States and Canada, but we hope to ship to more countries soon! Check back in the near future.

Typically, our products arrive within 5-10 business days if you live in the US and 10-15 business days if you live in Canada. Click on the tracking number on the order confirmation you received to see the exact journey your order will take from us to you. 

Yes, we offer expedited shipping for $15. Orders will be shipped 2-3 business days, not including holidays. Only available within the US.

Orders generally ship within 2-3 business days of purchase. We ship Monday through Friday (except holidays). 

Check your tracking number. It can be found in your email or SMS—and we know it’s fun to follow the progress. We’re just as excited about you using our products as you are!

The tracking number will be in the email or SMS order confirmation you received. If you can’t find it, reach out to us. 

If you placed an order and need to update your shipping or billing address, please reach out to us at hello@hellocake.com. 

For US orders under $35.00, standard shipping is $4.95.

For US orders over $35.00, standard shipping is free :)

For US expedited orders, shipping is $15.00.

All Canada orders, regardless of order value, are $9.95.

Please reach out to us at hello@hellocake.com.

If your order includes a preorder item, your entire order will ship once the entire order is ready per the email you receive on checkout

Heck yeah! We believe in our products, and we want you to love them. That’s why we offer the Good Times Guarantee. The GTG means you can try Cake, risk-free. If you don’t like the product, we’re committed to making it right. Just reach out to us within 30 days for a refund, credit or replacement at hello@hellocake.com. 

Unfortunately, we are not able to accept returns or exchanges for any product that has been opened and/or used. These are products used for sex, after all!

If you would like to apply for a refund or exchange due to the product arriving incorrectly and/or damaged, please notify us within 14 business days via hello@hellocake.com. If possible, include a photo.

Please reach out to us at hello@hellocake.com so we can send out a replacement shipment.

Please reach out to us at hello@hellocake.com so we can send out a replacement shipment.

Our packages arrive in a standard brown box or bubble mailer, free from branding on the outside. The shipping label will say from “HC,” but that is the only identifying mark on the exterior of the packaging. Don’t worry—no one will know what’s inside (unless you decide to share!)

For most major financial institutions, the charge appears simply as “HC.”

Yes! Gift cards are available here.

We accept all major credit cards, plus PayPal and Apple Pay.

We accept all major credit cards and PayPal. Having issues? Double check your info, including your name, credit card number, expiration date, three-digit code, and billing address. 

Please login via hellocake.com/login to cancel, pause or modify your subscription. You can also contact us directly at hello@hellocake.com. 

Please login via hellocake.com/login to modify your bill and/or shipping information. You can also contact us directly at hello@hellocake.com. 

It happens to the best of us! Click the “forgot username” or “forgot password” button on the login page. If you’re still having trouble, reach out to us at hello@hellocake.com.

We’re sorry to see you go, but we get it! Click the ‘unsubscribe’ link in any email you’ve received from us. If that’s still not working, please send an email with ‘UNSUBSCRIBE’ in the subject line to hello@hellocake.com and be sure to include any and all email addresses that we may have on file for you. 

The expiration date can be found on the bottom of each bottle if applicable, along with the lot code.

Once you’ve opened it, your Cake product is good for 12 months. That’s a full year of happy, healthy sex!

We guarantee that Cake products will arrive in good condition. We want you to feel confident about using them on your body, after all! If you find our product has not arrived in good condition or battery is not working correctly, please contact hello@hellocake.com and we’ll make it right.

Store your lubricant upright in a cool, dry environment, out of direct sunlight. 

Bottles with pumps: depress the pump several times and the product will start to come out. Ta da!

We sincerely hope that doesn’t happen! But if you or your partner experience a reaction to any of our products, you should discontinue use immediately, then clean the affected area with soap and water. If irritation persists, contact your healthcare provider. 

Our products are made across the world. We're global!

So-Low Lotion: DI Water (Aqua), Ethylhexyl Palmitate, Cocos Nucifera (Coconut) Oil, Prunus Amygdalus Dulcis (Sweet Almond) Oil, Stearyl Alcohol, Cetyl Alcohol, Dimethicone, Glycerin, Ceteareth-20, Cetearyl Alcohol, Aloe Barbadensis (Aloe) Leaf Juice, Tocopheryl Acetate ( Vitamin E), Ginko Biloboa Leaf Extract, Oenothera Biennis (Evening Primrose) Oil, Persea Gratissima (Avocado) Oil, Carbomer, Aminomethyl Propanol, Tetrasodium EDTA, Phenoxyethanol, Ethylhexylglycerin

Tush Cush: Propylene Glycol, Water (Aqua), Phenoxyethanol, Dimethicone, Cellulose Gum, Cyclopentasiloxane, Sodium Polyacrylate, Trideceth-6, PEG/PPG- 18/18 Dimethicone

Stim for Him: Water (Aqua), Propylene Glycol, Dimethicone, Glycerin, Polysorbate 80, Oleth-10, Sodium Hyaluronate, Mentha Piperita (Peppermint) oil, Kwao Krua Dang (Butea Superba) Extract, Aloe Barbadensis (Aloe Vera) Leaf Extract, Caffeine, Niacin, Menthol, Carbomer, Phenoxyethanol, Ethylhexylglycerin, Aminomethyl Propanol

Toy Wonder: Water (Aqua), Glycerin, Cellulose Gum, Potassium Sorbate, Sodium Benzoate, Citric Acid, Hydroxyethylcellulose, Tetrasodium EDTA

Tingle to Mingle: Water (Aqua), PEG-32, Propanediol, Hydroxyethylcellulose, Zanthoxylum Alatum Fruit Extract, Ginkgo Biloba Leaf Extract, Lepidium meyenii (Maca) Extract, Turnera diffusa (Damiana) Extract, Glycyrrhiza Glabra (Licorice) Root Extract, Dioscurea Villosa (Wild Yam) Root Extract, Mentha Piperita (Peppermint) Oil, Cinnamomum Zeylanicum Oil, Isopulegol, Oleyl Alcohol, Potassium Sorbate, Sodium Benzoate, Citric Acid, Rebaudioside A

Natural Sex Lube: Organic aloe, Barbadensis Leaf Juice, Propanediol, Tremella Fuciformis (Mushroom) Extract, Gluconolactone, Sodium Hyaluronate, Chenopodium Quinoa Seed Extract, Cannabis Sativa Seed Extract, Linum Usitatissimum (Linseed) Seed Extract, Camellia Sinensis Leaf Extract, Avena Sativa (Oat) Kernel Extract, Hydroxyethylcellulose, Xanthan Gum, Sodium Benzoate, Potassium Sorbate, Citric Acid

Silicone Sex Lube: Dimethicone, Cyclopentasiloxane, Dimethiconol, Phenyl Trimethicone

So-Low Lotion: Works with skin and skin-on-skin contact. It is not recommended for use with condoms, or jelly toys.

Tush Cush: safe for use with all toy materials, including latex and polyisoprene condoms. Not compatible with polyurethane condoms.

Toy Wonder: safe for use with all toy materials and condoms.

Silicone Sex Lube: Works with glass, metal, stroker sleeves, condoms, and latex. It is not recommended for blended silicone toys. It may stain some fabrics.

Natural Sex Lube: safe for use with all toy materials. It works with most condom materials, except polyisoprene.

Stim for Him: safe for use with all toy materials, including latex.

Tingle to Mingle: safe for use with all toy materials, including latex.

Stroker & Stroker’s Little Buddy: Water-based lubricant, such as Toy Wonder, recommended

Silicone Rings: Water-based lubricant, such as Toy Wonder, recommended.

Vibrating Stroker: Water-based lubricant, such as Toy Wonder, recommended.

Vibrating Ring: Water-based lubricant, such as Toy Wonder, recommended.

Oral Enhancer: Water-based lubricant, such as Toy Wonder, recommended.

Cake Pops: Water-based lubricant, such as Toy Wonder, recommended.
Little Sucker: Water-based lubricant, such as Toy Wonder, recommended.

Bullet Vibe: Water-based lubricant, such as Toy Wonder, recommended.

Condoms: Water-based lubricant, such as Toy Wonder, recommended. Oil based lubricant is not compatible with latex condoms

Unfortunately, So-Low Lotion is not compatible with Cyberskins. However, if you're looking for a lube that is compatible with cyberskins, check out Toy Wonder!

We hate to tell you that our lubricant products are not edible. However, we know that things happen, so should a small amount of lube end up in your mouth, don’t flip out—a small amount won’t be harmful if ingested. Just don’t consume it like you would a food or drink. 

Currently, our products are available for purchase at the following retailers:

• HelloCake.com
• Amazon
• Walmart
• Urban Outfitters
• Dolls Kill

Yes, our bottles, pumps and caps and made of recyclable PET-1 and PP-5 material. Our unit cartons are compostable and our outer shipping boxes are manufactured using post consumer materials and are also compostable. 

Please place empty packaging in your recycling bin assuming PET-1 and PP-5 is recyclable in the area you live in. 

Discounts codes cannot be applied to previously placed orders.

Promotional codes are not combinable. If you enter more than one promotional code to your cart, the best offer will adjust your price at checkout.